Reflecting on Progress A Report

Office of the Senior Vice President  for Health Sciences  Frank B. Cerra, Sr. Vice President October 19, 2000

AHC Office of Facilities
Service Outcomes

Service Provided	Service Recipients	Measure of Effectiveness	Measurement Methods	Frequency of Data Collection	Planned Use of Data
Facility Planning & Programming	College & Administrative Units Senior Management	Availability of scope, budget, schedule information for decision making and capital planning	Survey of College Administrative Units regarding timeliness and value of information provided by the service Unit.	Annual	Process and service improvement planning
Project Administration Service Delivery	College & Administrative Units	File accuracy and completeness On-time, under-budget Expectations for service are consistent across user groups	Post occupancy evaluations File audits Percentage of projects delivered on-time and within budget	On-going Six Months On-going	Process improvement planning Individual and Unit performance evaluations  Adjust service strategy to match client expectations with service delivery model