Reflecting on Progress A Report

Office of the Senior Vice President  for Health Sciences  Frank B. Cerra, Sr. Vice President October, 2000

AHC Research Services Organization
Service Outcomes

Service Provided	Service Recipients	Measure of Effectiveness	Measurement Methods	Frequency of Data Collection	Planned Use of Data
Clinical Trials Services — study initiation	AHC Faculty	Time Performance for Key Activities; Customer Satisfaction	Database of Projects; Surveys	Ongoing: annual survey	Continuous quality improvement methodology in place
Clinical Trials Services — research coordinators services	Local companies; national pharmaceutical companies	Enrollment  Performance;  Customer satisfaction	Database of projects; surveys	Ongoing; annual survey	Continuous quality improvement methodology in place
Assisting companies access the AHC	Local companies; national pharmaceutical companies	# questions answered; new research projects secured (#, $, # investigators, departments and therapeutic areas involved)	Database of requests for assistance and of proposals received for review	Ongoing; annual survey	Continuous quality improvement methodology in place