Policies and Procedures

AHC-IS goals in Desktop Support are:

• To make exchanging information efficient.
• To minimize the amount of time and effort required to resolve computer problems.

In order to achieve these goals, AHC-IS offers formal desktop support services to offices/areas within the Academic Health Center. AHC-IS believes that this action makes it easier for individuals and offices to share information across the organization.

Below are policies, procedures, and standards to which AHC-IS ascribe:

#3001     AHC-IS Workstation Support Standards (pdf)
#3002     Technical Support Costs (pdf)
#3003     Memo of Understanding with User (pdf)
#3005     Equipment Disposal (pdf)
#3007     Password Policy (pdf)
#3014     Hardware Purchasing (pdf)
#3015     Workstation Security (pdf)
#3032     File Storage Standards (pdf)
#9001     Server Standards (pdf)
#9002     Workstation Standards (pdf)
              Privacy Workstation Standards (pdf)